Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Must have a minimum of 6 months recent high volume inbound contact center experience.
Numbers & Facts
Location
Austin, TX
Description
Skills Description
Must have a minimum of 6 months recent high volume inbound contact center experience.
Preferred Skills
Client Office experience
Effective at multi-tasking
Roles and Responsibilities
Must be available for any 8-hour shift from 7 am to 7 pm. Schedule change requests cannot be accommodated during the first 90 days.
Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution as needed.
Respond to phone inquiries in a prompt, courteous, and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.