We are looking for a Customer Service Representative located in Austin, TX who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do:
As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.
As a Customer Services Representative, you will be handling different responsibilities:
- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
- Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Scheduling visits to the showroom, leading material views & reservation of specific material.
- Solving customer issues from order to delivery and maintaining customer account receivables.
- Providing customer support over the phone, face-to-face, and via email.
- Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
- Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.
Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
What you need to succeed:
EXPERIENCE:
Required:
- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.
Desired:
- Customer Service experience in construction, manufacturing, distribution or related industry experience
EDUCATION:
Required:
Required:
- Computer literacy to a relatively high standard: Outlook, Excel, Word.
Desired:
- Use of SAP, ERP or order system.