Customer Service Representative

As a Customer Service Representative, you will be responsible for accurately entering and managing shipment, order, and inventory data within a fast-paced freight forwarding environment. This role supports daily operations by ensuring timely order processing, maintaining data accuracy, and providing basic customer service while keeping communication aligned between customers and warehouse teams. This is a full in-office position.

Key Responsibilities:

Enter and update customer orders, shipment details, and inventory information

Check order details to make sure everything is correct, including special requests

Create shipping documents and work orders

Prepare simple daily reports

Track shipments and provide updates to customers

Work with warehouse staff to support shipping and receiving

Provide the warehouse with needed paperwork to complete orders

Keep records of inventory, damages, and back-orders

Support billing by entering accurate customer and vendor information

Check and verify transportation invoices

Communicate with customers, vendors, and internal teams

Build good working relationships with vendors (like trucking companies)

Assist with basic office tasks like filing and data organization

Follow company procedures and guidelines

Report any issues to management when needed.

Computer knowledge (excel experience preferred)

Professional demeanor

Articulate