Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Who We Are
Global Exterior Experts is a trusted exterior and roofing company committed to transforming homes in Illinois and the Chicagoland Area. With our superior craftsmanship, personalized solutions, and exceptional customer service, we take pride in delivering outstanding results that exceed our clients' expectations.
Our Mission
At Global Exterior Experts, we aim to transform homes through exceptional craftsmanship and unparalleled service, enhancing their beauty, functionality, and value.
Our Core Values
Integrity
Global Exterior Experts believes in open and honest communication, providing transparent estimates, and always delivering on our promises.
Quality
We utilize the best materials, employing skilled craftsmanship, and following industry best practices for every project we take on.
Professionalism
Our team consists of highly trained experts who approach every project with professionalism and a devotion to excellence.
Innovation
Innovation fuels our passion at Global Exterior Experts. Our team constantly explores cutting-edge materials, techniques, and technologies.