Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Training Provided
Job Summary
We are seeking a friendly, reliable, and organized Customer Service Representative to join our team.
In this role, you will assist customers over the phone, schedule appointments, maintain accurate records, and ensure proper follow-up on daily tasks.
The ideal candidate has excellent communication skills, is comfortable using computers, pays attention to detail, and can manage multiple responsibilities in a professional office environment.
No industry-specific experience is required. Training will be provided.
This is a 100% in-person position at our Aurora, IL office. Remote or hybrid work is not available.
Responsibilities
- Answer incoming phone calls and respond to customer inquiries professionally.
- Schedule, confirm, and reschedule appointments.
- Maintain accurate customer information and appointment records.
- Follow up on scheduled appointments and verify their completion.
- Communicate with internal team members and outside service providers.
- Monitor incoming emails, voicemails, and missed calls.
- Document customer interactions and follow-up activities in our customer management system.
- Assist with general office administrative tasks.
- Complete assigned responsibilities accurately and on time.
- Attend training and follow company procedures.
Qualifications
- High school diploma or GED.
- Previous customer service, receptionist, scheduling, or administrative experience preferred.
- Excellent phone etiquette and verbal communication skills.
- Comfortable using computers, email, and customer management software.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize daily responsibilities.
- Reliable, punctual, and able to work independently.
- Positive attitude and willingness to learn.
- Bilingual English/Spanish is a plus, but not required.
Who We Are
Global Exterior Experts is a trusted exterior and roofing company committed to transforming homes in Illinois and the Chicagoland Area. With our superior craftsmanship, personalized solutions, and exceptional customer service, we take pride in delivering outstanding results that exceed our clients' expectations.Our Mission
At Global Exterior Experts, we aim to transform homes through exceptional craftsmanship and unparalleled service, enhancing their beauty, functionality, and value.Our Core Values
Integrity
Global Exterior Experts believes in open and honest communication, providing transparent estimates, and always delivering on our promises.
Quality
We utilize the best materials, employing skilled craftsmanship, and following industry best practices for every project we take on.
Professionalism
Our team consists of highly trained experts who approach every project with professionalism and a devotion to excellence.
Innovation
Innovation fuels our passion at Global Exterior Experts. Our team constantly explores cutting-edge materials, techniques, and technologies.