Customer Service Representative

Position Title: Customer Service Representative
Location: Boise, ID
Duration: 05 Month Contract 
Status: Onsite
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Pay Range: USD $15-17 an hour W2
   
Client Info / Who they are: 
Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. 
 
Requirements / Who we are looking for:
1-3 years of experience in a customer service center work experience, preferably in a Regulated Utility
Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner
Knowledge /Skills /Abilities
Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers
Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.
Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.
Ability to communicate escalated questions and or issues to the Lead CSR or
Supervisor effectively.
Demonstrates patience and politeness, especially when interacting with difficult or irate customers.
Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.
Flexibility - ability to fill-in as needed to cover critical tasks/roles
Attention to detail in order to follow company processes and Commission rules.
Integrity – ability to maintain confidentiality of customer information
Ability to prioritize and manage multiple competing work priorities successfully
Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.
Proficiency with Google Products
 
Performance Objectives / What you'll be doing: 
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
Responsible to achieve customer service metrics and satisfaction levels
Ensure all service orders are complete and entered into CC&B
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
Assist with routing new development for meter reading and entry into CC&B
As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web
Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director.
 
Perks of working with US  / What We offer:
Competitive Salary.
Health, dental, and vision insurance.
Company 401K plan
The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. “Above and Beyond Talent is an equal opportunity employer and staffing firm.”