Customer Service Representative

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people, solving routine concerns, and building positive customer relationships.

Responsibilities

• Assist customers with questions regarding products and services.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and questions with appropriate team members.
• Support customer engagement and promotional initiatives.
• Collaborate with team members to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching