Customer Service Representative

What You’ll Do

As a Customer Service Representative at OrthoAtlanta, you’ll:

•  Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard

•  Schedule appointments and follow-ups accurately and efficiently

•  Enter and update patient demographics and insurance information in Epic

•  Create and manage patient cases and referral entries

•  Verify insurance eligibility and referral requirements

•  Work referral work queues and index documentation in OnBase and Epic

•  Provide clear directions, declare calls, and guide patients as needed

•  Collaborate with colleagues across departments in a fast-paced environment

•  Deliver an exceptional patient experience with professionalism and empathy

•  Support additional tasks and projects as assigned by the Call Center Manager

A Great Fit If You…

•  Thrive in a busy, phone-driven environment with fast call volume

•  Bring empathy, clarity, and efficiency to every patient interaction

•  Communicate with confidence and compassion—both in writing and over the phone

•  Stay organized and composed, even during high-pressure moments

•  Understand the importance of accuracy in patient records and scheduling

What You’ll Need

•  High school diploma or GED

•  2+ years of experience in a medical office or call center (preferred)

•  Working knowledge of Epic (strongly preferred)

•  Familiarity with medical terminology (preferred)

•  Excellent verbal and written communication skills

•  Detail-oriented with strong time management and multitasking abilities

•  Discretion, professionalism, and a team-first mindset

Why OrthoAtlanta?

•  Join a trusted name in orthopedic and sports medicine care

•  Be part of a patient-first culture where your voice and contributions matter

•  Enjoy ongoing opportunities for career growth and development

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!