Customer Service Representative- Argo

This includes but is not limited to maintaining accurate inventory records in a financial accounting manner, reconciling inventory quantities within contractual tolerances, communicating with the customers as required to satisfy their requirements and communication with other KM employees/departments. Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner.

Overview:

Manage all products of Kinder Morgan customers.  This includes but is not limited to maintaining accurate inventory records in a financial accounting manner, reconciling inventory quantities within contractual tolerances, communicating with the customers as required to satisfy their requirements and communication with other KM employees/departments.  Act as main contact for primary and back-up customers for any inquiry in regards to their participation in daily SQE meetings with assigned team.

Responsibilities:

• Actively participate in daily SQE meetings with assigned team
• Be prepared to actively participate in the daily Customer Service/Operations sync call
• Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
• Execute all procedures and customer requirements according to SOP
• Follow through on customer related issues to ensure 100% customer satisfaction
• Maintain proficiency and accuracy using the various customer and KM information systems
• Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
• Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
• Perform daily order verification; plant operating orders against Business Objects report
• Ensure paperwork is 100% complete and compliant
• Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
• Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
• Coordinate investigation, correction, documentation and response to all customer complaints
• Cross trained on all KM accounts.  Must be able to satisfy all customer requirements as the business demands
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
• Identify, support and achieve individual and CS team goals
• Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
• Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes
• Develop and provide internal reporting on customer service issues
• Month-end processing
• Ensure all transactions have been recorded accurately in the various systems
• Investigate and resolve all inventory variances outside of tolerance
• Review customer billing for accuracy
• Ensure all corporate directives/deadlines are met
• Perform all tasks with accuracy
• Perform job related special assignments as required

 

Qualifications:

Education:

• High school diploma or GED equivalent
• 3-5 Years customer service experience in an industrial environment

 

Required Qualifications:

 

Experience, Specific Knowledge, Certification, Licenses

• Experience, handling and resolving controversial and conflict situations
• Experience in documenting and maintaining procedures
  Ability to successfully perform the required and expected duties with minimal direct supervision
• Ability to identify process improvements and implement them
• Ability to organize, schedule and prioritize departmental and individual work to meet various schedules and objectives

Competencies and Skills

• Confidential, reliable, flexible, credible, confident, team oriented, high-energy, motivated
• Solid verbal, listening and written communication skills
• Able to deal with a wide variety of people with tack, courtesy and professionalism
• Proficient in computer applications; i.e., Word, Excel, Outlook. SAP experience a plus
• Ability to work in a team environment and interact with support groups, subordinates, supervisor and co-workers
• Ability to handle and resolve controversial and conflict type customer complaints professionally
• Ability to multi-task

Working Conditions

• Able to work various hours and overtime to meet the demands of the business
• Able to respond to inquiries outside normal shift hours
• Able to lift 25 pounds
• Able to adhere to professional business casual dress code

Pay Range: USD $55,800.00 - USD $78,100.00 /Yr. Why Join Kinder Morgan:

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

 

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

 

Kinder Morgan offers employees a comprehensive benefits package. Benefits offered for this position may include the following:  health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.

 

Job level and pay commensurate with experience and skill set.

 

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.