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Customer Service Representative

Pro Resources Staffing Services

  • Anderson, IN
  • 5 days ago
  • $19 Per Hour

Highlights

Job Duties Manages inbound and outbound shipments and receipt of all products, materials, and supplies, including auditing outbound shipments and verifying inventory counts. 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience.

Numbers & Facts

LocationAnderson, IN

Description

Shift and Compensation
  • 1st Shift
  • Monday–Friday; 7:00 am–3:30 pm (off peak hours) Monday-Friday; 5:45 am- 2:15 pm (peak hours)
  • Pay: $19.00
Job Duties
  • Manages inbound and outbound shipments and receipt of all products, materials, and supplies, including auditing outbound shipments and verifying inventory counts.
  • Compiles, sorts, and verifies accuracy of data to be entered.
  • Tracks, traces, and updates the status of incoming and outgoing shipments.
  • Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication.
  • Answers phones and responds to customer requests in a positive, professional, and respectful manner.
  • Assigns inbound trucks to designated dock doors.
  • Sets up, controls, and maintains all related files for customer stored materials.
  • Verifies all received documents once materials have been received into all computer systems.
  • Identifies, researches, and resolves customer issues using the proper computer operating systems.
  • Follows up with customer inquiries not immediately resolved.
  • Completes call logs and reports.
  • Collaborates and communicates with logistics technicians/dispatchers and others involved in the shipment and receipt of products.
  • Provides additional backup support for shipping and receiving departments.
  • Performs cleanup of the office area at the end of the shift or as required.
  • Regular (punctual and dependable) attendance is an essential function of this job.
Background Profile
  • High School Diploma or GED preferred, or an equivalent combination of education and experience.
  • 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience.
  • Prior SAP experience is a plus.
  • Inventory control experience preferred.
  • Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Proficient data entry skills required.
  • Bilingual highly preferred.
  • Strong customer service, organizational, and time management skills.
  • Able to work Monday–Friday plus overtime, including some Saturdays as needed (especially during peak season, January–April).
  • Able to lift and/or move up to 10 lbs.
#Anderson

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