Large Wholesale Format Printing Company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have Graphics background and excellent communication skills.
Part Time
Monday - Friday
8:00AM – 2:00PM or 9:00AM - 3:00PM
CUSTOMER SERVICE DUTIES:- Answer incoming calls, general inquiries and answer product issues.
- Create estimates, orders, shipping quotes, and service questions in a timely manner.
- Save art to folders and send to pre-press.
- Handle any and all customer service needs and request. Maintain a professionalism with clients and working to establish a positive rapport.
- Update Customer information in the customer service database, when needed.
- Impact the company’s bottom line by problem solving and help keep clients into repeat customers.
- Assist with walk-in clients with pick-up orders.
- Assist Sales Representatives with orders, estimates and promotional materials when requested.
- Assist Operations Manager with Custom quotes and special orders
- Close job tickets and send final invoices to customers who are on terms.
- Website monitor online orders and payments.
- Post customer payments in system.
- Filing and organizing hard and electronic copies of various files.
- Communicate with customers on behalf of pre-press and/or production.
- Website monitor and administration.
- General office administration.
- Communicate problems or issues to management.
- Maintain Quality Control and Color Management.
- Coordinate art proofs to Pre-Press.
GRAPHICS- Evaluate customer artwork and correct as necessary
- Set file up for best production, yield, workflow
- Create proofs and email customer proofs
- Manage file storage and history
- Consult Customer Service Department and customers with design criteria
- Set up files to print colors as required
- Manipulate file transfer to ensure accuracy
- Graphic design for customer as well as House Advertising Blasts
- Color Management – Part of Team
- Work with Production Manager to create new product ideas/product lines.
- Help trouble shoot color management issues.
- Assist with production flow as needed