POSITION OVERVIEW: - Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
- Complete purchasing and shipping documents.
- Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
- Provide a best-in-class customer experience.
- Organized and Neat.
- Willingness to learn all aspects of the office.
- Willing to cross-train in other positions and assist other teammates as needed.
- Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
- Other duties as assigned by Management
QUALIFICATIONS: - 3+ years previous customer service experience preferred.
- Must be able to work well under pressure while providing excellent customer service.
- Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
- Must have excellent customer service, communication, organizational and time management skills.
- Dependable and consistent work ethic.
- Must have the willingness to learn the facets of the scrap metal recycling industry.
- Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
- Ability to meet attendance schedule with dependability and consistency.
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