Customer Service Representative - Advanced

Remote Participant Support Representative

Location: Remote – Candidates must reside in Florida
Job Type: Full-time, Temporary
Schedule Options:

• 9:00 AM – 6:00 PM

• 12:00 PM – 9:00 PM

We are seeking dependable, customer-focused Participant Support Representatives to provide remote assistance to users experiencing Multi-Factor Authentication (MFA) and account-access issues.

This is an excellent opportunity for candidates with strong customer service skills, basic computer knowledge, and an interest in technology. Extensive Information Technology or help desk experience is not required. The technical aspects of the position will be taught through a comprehensive training program.

Key Responsibilities

• Provide first-level support for MFA, login, and account-access issues by phone, email, or ticketing system

• Guide users through the setup, recovery, or reset of authentication methods

• Clearly explain technical steps in a patient and easy-to-understand manner

• Accurately document support requests, troubleshooting steps, and resolutions

• Escalate complex technical issues to the appropriate support teams

• Maintain a high level of customer service, professionalism, and confidentiality

• Follow established procedures and meet performance and attendance expectations

Qualifications

• Must reside in the state of Florida

• Basic computer skills and technical aptitude

• Strong customer service and communication skills

• Positive attitude and willingness to learn

• Dependable, professional, and punctual

• Strong problem-solving and active-listening skills

• Ability to work independently in a remote environment

• Reliable high-speed internet and an appropriate work-from-home setup

• Ability to attend and successfully complete the required training program

Preferred Qualifications

• Previous customer service, call center, technical support, or help desk experience

• Experience supporting customers or users

Prior technical support experience is helpful but not required. Candidates who demonstrate excellent communication skills, dependability, professionalism, and the ability to learn new technology are encouraged to apply.

Benefits

• Health insurance

• Work-from-home opportunity

• Paid training

• Opportunity to gain technical support experience

Work Location: Remote