Customer Service Representative - $50-55k/yr.

Position Title: Customer Service Representative

• Tracking and tracing domestic freight shipments and loads in the system
• Set specific dates and times for delivery, pickups and reschedules
• Gather and document accurate information to ensure successful pickup or delivery of shipment
• Work with vendors, agents, and carriers to provide services required/requested
• Complete all necessary paperwork, ensuring that all manifests and orders are thoroughly documented
• Customer specific reports in Excel
• Enter shipments for dispatching, route shipments, track orders, and troubleshoot shipment issues
• Order entry and price quoting
• Mainly correspond with customers/carriers via incoming phone calls (40-70 calls/day) and a shared customer service email box.

Requirements:

• A candidate with experience in domestic freight forwarding/logistics/LTLwith a Customer Service based role would be preferred.
• High School Diploma required, secondary education preferred.
• Experience working in Microsoft Office, especially Excel and Outlook is required.
• Must have excellent communication, problem solving and analytical skills.
• A self-motivated, fast learner with a can do attitude is a must. The ability to work well under stress and in a fast paced team environment is also required.
• Geographical knowledge is preferred.