Customer Service Representative - 2Nd Shift - 4:30Pm To 1Am, Mon - Fri

Job Title: Customer Service Representative

Reports To: Operations Manager

Position Type: Full Time Non-Exempt

Schedule: 2nd Shift- 4:30pm to 1:00am, Monday- Friday with O/T when required

Pay Rate: $20.00 per hour + $1.50 shift differential when applicable

Purpose of PositionTo ensure that all customers receive a timely, accurate and customized invoice.

Values and Business Practices

• Customer First- We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a "Continuous Improvement Culture"
• We are committed to the safety of our employees and our equipment/facilities

Company Expectations:

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of "Only Handle It Once- OHIO", by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Position Expectations

Customer Invoicing and Billing:

• Month end invoicing to be completed within 5 business days of EOM or directed by customer.
• Speed should never compromise accuracy.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addendum's.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.

Back Up/Main Office Responsibilities:

• Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.

Administrative Support:

• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.

Customer Communication:

• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.

Salary Description

$20.00 + $1.50 Shift Diff/Hourly