| Location | Marysville, WA |
| Salary | $35,760–$56,190 Per Year |
Customer Service Representative 2 - SCM MV
Published 08.26.2026
Company : Safran Cabin Job field : Customer services and support Location : Marysville , Washington , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 3 years Professional status : Employees / Staff Spoken language(s) : English Fluent Salary range : USD 35,760 - 56,190 ITAR : ITAR Controlled position
# 2026-186458
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Published 08.26.2026
Job Description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; its a passion. Theres the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 Worlds Best Companies list (#59 on the full list). Join our team and become part of the group thats making amazing things happen on the ground and in the skies. Together, well proudly step back and say, "We did that".
In the role of Customer Service Representative 2 youll play a pivotal part on our Supply Chain team.
Safran Cabin Materials located in Marysville, WA is recruiting for a:
Customer Service Representative 2
7:00am to 3:30pm M-F
The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. Works in coordinating, supporting, improving the commercial process & positively influence customer happiness. Responsible for coordinating customer requests, processes customer orders quotes, maintains front line communication with the customers. Update changes of order dates and ensure adherence with contractual obligations. Accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.
Job duties include but are not limited to:
Receive and process intercompany purchase orders.
Accurately process customer transactions such as orders, quotes, invoices or returns.
Provide accurate information regarding availability, lead times, special orders, etc.
Monitor scheduled shipment dates to ensure timely delivery & expedite as needed.
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
Identify trends in customer satisfaction or dissatisfaction.
Manage time effectively, meet personal goals & work effectively with other members of the team.
Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.
Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software.
Follow company policies and procedures.
Present a professional image at all times to customers and vendors.
Active participation in operational improvement activities.
Other task as needed & flexibility is key.
Willing to work overtime as needed.
Job Requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.
Across all team members, we are looking for the following attributes:
Job Requirements:
High school diploma required; Bachelors degree preferred
4-5 years of data entry and customer service experience
Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines.
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.
But what else? (advantages, specific features, etc.)
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 100,000 employees at 35 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.
Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)
Company Information
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazines ""Worlds Best Companies 2025"" ranking.
Safran Cabin is the worlds No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)
Locate your future workplace
12806 State Avenue WA 98271
Marysville
Washington United States
Copy Address
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families