Customer Service Representative 1st Shift
Pay:$21.00 per hour
Location:Claremore, OK
Shift:MondayFriday | 7:30 AM 4:00 PM
Job Order #:153033
Position Overview
Stand-By Personnel is seeking a reliable and professional Customer Service Representative for a growing team in Claremore. This position is responsible for assisting customers, processing orders, responding to phone and email inquiries, maintaining accurate records, and coordinating with internal departments to ensure excellent customer service.
The ideal candidate has previous customer service or administrative experience, strong communication skills, and the ability to stay organized while managing multiple responsibilities in a fast-paced environment.
Required Experience & Skills
Previous customer service experience preferred
Strong verbal and written communication skills
Professional phone and email communication
Strong interpersonal and customer-service skills
Basic computer proficiency
Accurate data-entry skills
Strong organizational abilities
Ability to multitask effectively
Ability to resolve customer concerns professionally
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Professional attitude and demeanor
Dependable attendance and punctuality
High school diploma or GED preferred
Essential Duties & Responsibilities
Answer incoming customer phone calls
Respond to customer emails and inquiries
Provide accurate product and service information
Provide customers with order-status updates
Process customer orders
Enter customer and order information accurately
Maintain customer records
Update applicable documentation
Research customer questions and concerns
Resolve routine customer issues and complaints
Communicate professionally during challenging customer interactions
Coordinate with internal departments
Follow up on customer needs when required
Help ensure customer requests are handled accurately and promptly
Perform general administrative duties
Assist with clerical responsibilities as needed
Maintain organized electronic and physical records
Perform additional customer-service duties as assigned
Customer Service & Communication
Candidates will regularly:
Communicate with customers by phone
Respond to email correspondence
Answer questions regarding products and services
Provide order information
Research customer concerns
Communicate delays or updates
Resolve routine issues
Maintain a professional and courteous demeanor
Strong communication skills are essential for providing customers with clear, accurate, and timely information.
Order Processing & Data Entry
Enter customer orders accurately
Verify applicable order information
Maintain accurate customer records
Update order information as required
Complete data-entry responsibilities
Identify missing or incorrect information
Maintain organized documentation
Help ensure orders are processed efficiently
Customer Issue Resolution
Candidates should be comfortable:
Listening to customer concerns
Researching applicable information
Identifying potential solutions
Communicating professionally with customers
Coordinating with other departments when necessary
Following up on unresolved issues
Escalating more complex concerns appropriately
Administrative & Clerical Support
Depending on workload, responsibilities may also include:
Data entry
Filing
Document organization
Email correspondence
Record maintenance
Preparing routine documentation
General office support
Other administrative responsibilities as assigned
Cross-Department Coordination
The Customer Service Representative will work with internal departments to:
Verify order information
Obtain order-status updates
Resolve customer concerns
Communicate customer requirements
Coordinate applicable follow-up
Help maintain a positive overall customer experience
Preferred Qualifications
Customer Service Representative experience
Administrative experience
Order-processing experience
Data-entry experience
Customer account support experience
Professional phone experience
Email correspondence experience
General office experience
Experience working in a fast-paced customer-service environment
Key Skills for Success
Customer service
Professional communication
Order processing
Data entry
Organization
Multitasking
Problem-solving
Attention to detail
Recordkeeping
Follow-through
Teamwork
Dependability
Work Environment
Professional office and customer-service environment
Regular computer, telephone, email, and data-entry responsibilities
Frequent interaction with customers and internal departments
Fast-paced environment requiring organization and management of multiple priorities
Consistent MondayFriday | 7:30 AM 4:00 PM schedule
Strong emphasis on professionalism, accuracy, responsiveness, and dependable attendance
Why You'll Want This Opportunity
Starting pay of $21.00/hour
Stable MondayFriday first-shift schedule
Professional customer-service opportunity
Gain additional order-processing and account-support experience
Utilize communication, organization, and problem-solving skills
Work directly with multiple internal departments
Variety of customer service and administrative responsibilities
Excellent opportunity for a dependable professional looking for steady work in Claremore
Ready to Apply?
Apply today for immediate consideration and reference Job Order #153033.
Apply online or call/text 918-576-7117 for more information.
You can also apply in person at:
Stand-By Personnel Claremore
507 E. Will Rogers Blvd.
Claremore, OK 74017
MondayFriday | 8 AM 4 PM