Highlights
This individual will serve as the first point of contact for customers, processing orders, answering incoming calls, and providing exceptional customer service in a fast-paced environment. Assist with general customer service tasks and collaborate with the customer service team to meet departmental goals.
Numbers & Facts
| Location | Nappanee, IN |
| Industry | Financial Services |
| Salary | $40,000–$43,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Customer Service Representative
Location: Nappanee, IN
Salary: $40,000.00-$43,000.00
Schedule: Monday-Friday | 8:00 AM-5:00 PM
Position Overview
Our client is seeking a Customer Service Representative to join their growing team in Nappanee. This individual will serve as the first point of contact for customers, processing orders, answering incoming calls, and providing exceptional customer service in a fast-paced environment. The team recently transitioned to Microsoft Business Central, creating an immediate need for additional support.
Key Responsibilities
- Customer Service & Phone Support (40%)
- Answer incoming customer calls professionally and efficiently.
- Assist customers with product inquiries, order status, and general questions.
- Order Entry (50%)
- Enter and process customer orders accurately using Microsoft Business Central.
- Update customer information and maintain accurate records.
- Utilize Salesforce CRM to manage customer interactions and order information.
- Administrative Support (10%)
- Assist with general customer service tasks and collaborate with the customer service team to meet departmental goals.
Qualifications
Required:
- 2+ years of stable customer service experience (call center experience preferred).
- Previous ERP experience.
- Strong data entry and computer skills.
- Excellent verbal and written communication skills.
- Professional, friendly, and customer-focused attitude.
Preferred:
- Experience with Microsoft Business Central.
- Experience with Salesforce or another CRM platform.
- Strong tenure with previous employers (2-3 years preferred).
#INAUG2026
Click here to apply online
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
