Role :Customer Service Rep - Cashier
Client : DC Government
Location : Washington, D.C. (Onsite)
Job Description :
M-F 12:30p-5p
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Assist customers with product information, order status, or any account-related issues.
Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
Process transactions, returns, and exchanges according to agency guidelines.
Collaborate with other departments to address and resolve complex issues.
Provide feedback to management on recurring customer concerns and suggest improvements.
Stay informed about industry trends and best practices to enhance customer service quality.
Perform other duties as assigned to support the customer service team.
Education
-High School Diploma
Qualifications
1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2.Strong organizational and multitasking abilities.
3.Excellent written and verbal communication skills.
4.Attention to detail.
5. Ability to handle sensitive information with confidentiality.
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.