The Fountain Group LLC logo

Customer Service Rep

The Fountain Group LLC

  • White Plains, NY
  • 4 days ago
  • Remote
  • $20 Per Hour

Highlights

Handle invoicing, data requests, and related back-end customer service activities. Experience supporting customer-facing teams and managing client follow-ups.

Numbers & Facts

LocationWhite Plains, NY (
Remote
)
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttps://www.thefountaingroup.com/

Description

Customer Service Representative
Location: Remote during contract; Hybrid in Clayton, MO or White Plains, NY upon FTE conversion
Pay Rate: $20.00/hr
Duration: 6 months, potential to convert to FTE

Job Description

  • Provide customer service support to assigned B2B clients.

  • Manage order processing and follow up on outstanding client requests.

  • Handle invoicing, data requests, and related back-end customer service activities.

  • Apply product knowledge to address client needs and support order fulfillment.

  • Work Monday–Friday, 8:30 AM–5:00 PM CST, with some flexibility; 40 hours per week with potential overtime.

Required Skills

  • Microsoft Office: Word, Excel, PowerPoint, Outlook.

  • Order processing and client request management.

  • Invoicing and data request coordination.

  • Resume must specify the intended hybrid office location: Clayton, MO or White Plains, NY.

Preferred Skills

  • Minimum 1 year of business-to-business (B2B) client/customer service experience.

  • Experience supporting customer-facing teams and managing client follow-ups.

  • Ability to quickly learn product knowledge and apply it to client requirements.

About Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

Similar Jobs