Customer Service Rep

Title: Customer Service Representative

Reports to:  Customer Service Manager

General Description of Responsibilities: 

A dedicated customer service representative must handle customer-oriented duties as well as general office management tasks. The ideal candidate has excellent communication skills, multitasking skills, a positive attitude, and a strong work ethic. Candidates should have the ability to be resourceful and proactive in dealing with issues that may arise, and be able to prioritize and manage time effectively. This is an on-site position.

Specific Responsibilities:

• Handle customer inquiries over the phone and in email.

• Work with customers in resolving complaints and problems.

• Keep up to date technical logs.

• Learn new areas of technology that our products are offered in.

• Handle overflow of internet orders as needed.

• Process mail orders as needed.

• Returns processing.

• Cover reception area as needed.

• Perform related and/or special work as assigned.

Position Requirements:

• People oriented with excellent communication skills

• Customer service experience

• Computer skills

• Organized, self-motivated, and good time management skills

Publishing Ministry Commitment:

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose:  By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

Personal Qualities:

A love for God’s Word and His church.  Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.  A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church.  Pleasing personal demeanor with a willing, servant’s heart.  Creative, energetic, organized, timely, excellence in execution.

Benefit Program:

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

Salary:

Salary range: $20-22 per hour

Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.