Customer Service Rep/Shop Assistant-Watts

Job description:

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a Customer Service Representative (CSR)/Shop Assistant to join our exceptional team.

Summary of Responsibilities: The primary responsibility for the Customer Service Representative (CSR)/shop assistant is to provide timely and professional customer service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Job Duties Include:

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff
• Ensure the accurate data entry and maintenance of customer information into Company's accounting program/CRM program
• Basic accounting functions including invoicing & accounts receivable including collections
• Create a friendly and inviting working environment
• Responsible for assisting front counter customers
• Maintain clean organized showroom and replenish stock product as needed
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
• Call customers to confirm maintenance appointments
• Communicate clearly, precisely, and in a friendly manner
• Other duties assigned by Management

Skills/Qualifications:

• Excellent Customer Service (people skills)
• Strong Communication Skills (written & verbal)
• Strong organizational skills with the ability to multi-task
• Proficient with computers - Familiarity of Quickbooks, Jobber and P21 a plus
• Motivated with the ability to work independently as-well-as within the team
• Works well under pressure
• Goal oriented and dedication to excellence

Schedule:

• Monday - Friday 8am-5pm

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)