Administrative Skills, Chain of Custody, Communication Skills, Computer Skills, Customer Support/Service, High School Diploma, Inventory Management, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Excel, Microsoft Word, Order Delivery, Organizational Skills, Resolve Customer Issues, Safety Process, Safety/Work Safety, Shipping/Receiving, Team Lead/Manager, Team Player, Training/Teaching, Van Driving
Customer Service Rep
Daily tasks include, but are not limited to:
- Opening and closing 202 North Dock and Mail center.
- Performing all Doc operations which include Receiving, Scan in/out packages maintaining a chain of custody and deliver packages internally to clients.
- Package and process Shipping both Domestic and Int'l.
- Maintain Coffee inventory on site and fill Coffee orders as required.
- Maintain Coffee supplies in Breakrooms on designated floors that dock is responsible for.
- Serve as back up to our driver that does the Outside run which requires driving a Van and small
box truck and delivering Mail and Packages to surrounding buildings.
- Ability to cross train in all other areas that we operate such as Incoming and Outgoing mail and performing Mail runs and Final sweeps.
- Perform all duties and special requests assigned by the Team Leader and Manager.
- Help resolve customer concerns/issues
- Handle time-sensitive material
- Maintain accuracy of required reports, logs, and measurements
- Ensure adherence to business guidelines, safety & security procedures
Required Qualifications:
- Maintain Chain of Custody when delivering packages.
- Ability to resolve customer concerns/issues
- Ability to communicate both verbally and in writing with customers and company personnel
- High school diploma or equivalent (GED) required
- Ability to effectively work individually or in a team environment
- Excellent Attendance.
- Strong organizational and administrative skills required
- Computer proficiency in email environments, MS Word/Excel
- Lift up to 50 lbs and maintain a safe work environment.
- Ability to adhere to company's policies and procedures
Preferred Qualification:
- Previous Shipping/Receiving experience.
- Previous Driving experience.
"Good people Skills
"Requires limited supervision and is self-motivated.