Customer Service Rep (Part-Time)

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. 

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.  

Key Responsibilities & Duties:   

This position is part-time.

• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. 
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. 
• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. 
• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. 
• Follow up with customers throughout the resolution process to ensure satisfaction. 
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience. 
• Assist in generating sales and upselling opportunities based on inbound customer inquiries. 
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. 
• Ensure consistent communication between the company and customers to foster strong relationships. 
• Perform data entry, process cancellations, credits, and invoicing as needed. 
• Support additional call center functions and assume other duties as assigned. 

• Strong verbal and written communication skills with the ability to convey information clearly and professionally. 

• Previous customer service experience in a call center environment. 

• Bilingual in English & Spanish is a plus. 

• Ability to multi-task in a fast-paced, high-volume environment. 

• Strong problem-solving and conflict resolution skills. 

• Attention to detail and ability to work under frequent interruptions. 

• Experience using CRM systems and data entry tools. 

• Sound knowledge of customer service principles and best practices. 

• Ability to work independently and as part of a team. 

• High School diploma or equivalent required. 

• Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. 

• Occasional lifting and moving up to 50 lbs. may be . 

• Fast-paced environment with frequent customer interactions and problem resolution.