Customer Service Rep

Pay Rate: $20 per hour
Location: Oriskany, NY
Work Mode: Remote with in-person training

Duration: Contract

• Anticipated Class Start Date: 8/3/26
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
• Training Hours: 8:30-5pm EST, Monday-Friday, 30-minute lunch
• Post-training hours: Monday-Friday, 8:00am – 11:00pm EST

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to customers seeking life insurance policies through their employer.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage upon retirement, status of customer requests, and billing inquiries.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or in a customer service role.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work.
• Ability to use video during interviews, coaching, weekly huddles, and virtual training.

Preferred Skills:

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material and decision-making skills.
• Confidence level and ownership of learning.
• Technical skills, adaptability, and flexibility.

Benefits:

• Company-issued equipment: laptop, 2 monitors, keyboard, mouse, and docking station.