Handle inquiries related to enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, continuing coverage post-retirement, status of customer requests, and billing inquiries. Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet workspace.
Numbers & Facts
Location
Oriskany, NY (Remote)
Salary
$20 Per Hour
Description
Pay Rate: $20/hr Location: Oriskany, NY Anticipated Class Start Date: 8/3/26 Duration: Contract Work Mode: Remote with in-person training Training Type: In Person - Training Hours: 8:30-5pm EST Monday-Friday Training Dates: 8/3/26 - 9/8/26 Nesting: 9/9/26 - 9/22/26
After training, flexibility in shift hours is required, with operation hours from Monday to Friday, 8:00 am – 11:00 pm EST.
Responsibilities:
Respond to customer requests via telephone, providing excellent service to customers seeking or holding a life insurance policy through their employer.
Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
Handle inquiries related to enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, continuing coverage post-retirement, status of customer requests, and billing inquiries.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in the field or in a customer service role.
Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet workspace.
Use of video during interviews, coaching, weekly huddles, and virtual training.
Preferred Skills:
Attendance and ability to use reference materials.
Class participation and interpersonal skills.
Grasp of material, decision-making, and confidence level.
Ownership of learning, technical skills, adaptability, and flexibility.
Benefits:
Company-provided equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.