Customer Service Rep - Onsite

Client Support / Tech Support Specialist (Contract)

Location: Austin Texas 78735

Pay Rate: $21.33/hour

Duration: 4 Months

Onsite 100%

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary

We are seeking a Client Support / Tech Support Specialist to provide technical and product support to both internal and external clients. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-focused approach. The ideal candidate will have experience supporting enterprise applications, resolving technical issues, and collaborating across teams to deliver timely solutions.

Key Responsibilities

• Demonstrate strong knowledge of applications, products, and services.
• Provide technical support and troubleshooting assistance via phone, email, and live chat.
• Analyze issues, identify root causes, and resolve cases that do not require escalation.
• Document support cases accurately and communicate resolutions clearly to clients.
• Collaborate cross-functionally to resolve technical, procedural, and operational issues.
• Escalate complex cases when additional expertise is required.
• Apply troubleshooting methodologies independently and within a team environment to drive issue resolution.
• Provide timely updates to business owners, stakeholders, and end users regarding issue status and resolution.
• Contribute to knowledge-sharing initiatives, team meetings, and process

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.