Customer Service Rep

Job Title: Customer Service Representative
Primary Location: Onsite, Northfield, IL
Position Type: Full-Time, Direct Hire

Overview
Our client is seeking a high-energy, detail-oriented team player to join its office staff as a Service Advisor/Dispatch Coordinator. This individual will serve as the first point of contact for customers, helping them schedule appointments, resolve issues, and remain informed throughout the service process.

What You'll Do

• Provide excellent customer service by phone and email.
• Accurately understand customer needs and offer appropriate solutions.
• Schedule service appointments and coordinate technician assignments based on skill set and availability.
• Dispatch technicians to job sites and monitor work progress.
• Communicate job-status updates to customers in a timely and professional manner.
• Maintain and update customer records and service history.
• Review active jobs to ensure quality, timeliness, and customer satisfaction.
• Explain warranty policies and service coverage to customers.
• Recommend additional services or current promotions when applicable.
• Keep your work area organized and maintain a professional appearance.

What You Bring to the Role

• Strong customer service skills, including phone and/or in-person experience.
• Excellent communication and multitasking abilities.
• High school diploma or GED.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong attention to detail and organizational skills.
• Ability to work in a structured environment and collaborate with a diverse team.
• Results-oriented approach with the ability to manage multiple tasks efficiently.
• Valid driver's license.
• Ability to pass a pre-employment drug screening.

Preferred Experience

• Previous experience in a service or dispatching role.
• Experience with Microsoft Dynamics Great Plains or ACT! CRM.

Compensation Information
The expected salary range for this position is $20 - $25 per hour / $40,000 - $50,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!