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Customer Service Rep

The Resource

Mt Airy, NC

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JOB DETAILS
SKILLS
Administrative Skills, Cargo/Freight, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), High School Diploma, Inventory Management, Logistics, Manufacturing, Mathematics, Microsoft Office, Multitasking, Operational Support, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Price Quotes, Problem Solving Skills, Reconciliation, Resolve Customer Issues, Telephone Skills, Time Management, Track Customer Issues
LOCATION
Mt Airy, NC
POSTED
13 days ago
Customer Service & Order Entry Specialist (Fast-Paced Environment)

Location: Mt Airy, NC | Full-Time

Job Overview

We are seeking a Customer Service & Order Entry Specialist who thrives in a fast-paced, high-volume environment. This role is ideal for someone who can manage multiple priorities at once while delivering exceptional customer service and ensuring accurate order processing.

You’ll be responsible for handling inbound calls, processing orders, managing inventory-related tasks, coordinating freight, and resolving customer inquiries—all while maintaining strong attention to detail and accuracy.

Why Join Our Team?
  • Excellent benefits package
  • Stable, growing company environment
  • Opportunity to develop skills in CRM/ERP systems
  • Team-focused culture with strong operational support
  • Fast-paced role for motivated, high-performing individuals
Key Responsibilities
  • Answer inbound customer calls and provide professional support
  • Process, verify, and enter customer orders into CRM/ERP systems
  • Manage order reconciliation, returns, and inventory tracking
  • Generate and provide accurate price quotes
  • Coordinate and schedule freight shipments and logistics
  • Handle returned goods and resolve delivery or damage issues
  • Maintain accurate records of customer interactions and transactions
  • Assist with filing, documentation, and general administrative support
  • Participate in inventory counts, audits, and reporting
  • Ensure customer inquiries and complaints are resolved promptly
  • Communicate effectively across departments to ensure order fulfillment
Work Environment
  • High-energy, fast-paced setting
  • Multiple tasks and priorities handled simultaneously
  • Frequent interaction with customers, vendors, and internal teams
  • Requires strong organization and time-management skills
Required Skills & Competencies
  • Strong communication skills (phone, email, and in-person)
  • Solid computer skills (CRM, ERP, Microsoft Office)
  • Excellent attention to detail and accuracy
  • Proven problem-solving abilities
  • Ability to manage multiple priorities under pressure
  • Strong organizational and time-management skills
  • Customer-focused mindset with professionalism
Qualifications
  • High school diploma or GED required
  • 1–2 years of experience in customer service, order entry, or administrative support
  • Experience with CRM, ERP, and Microsoft Office tools preferred
  • Basic math and data entry accuracy skills required
Apply Today

Join a team committed to quality, efficiency, and outstanding customer service in a fast-paced manufacturing environment. Email your resume to Sharon Deichmann at sdeichmann@theresource.com.  
 

About the Company

T

The Resource

The Resource is a full-service staffing, professional recruiting and consulting firm based in North Carolina. Privately owned and operated for over 30 years, people are at the heart of our organization, and we take a hands-on approach to each client and candidate relationship.

At The Resource, we’re passionate about assisting candidates in finding the next step in their career path, and ensuring it’s a role in a company where they will enjoy growing personally and professionally long-term. Utilizing The Core Assessment in the screening process, we’re able to understand a person’s innate unchanging nature and help individual’s learn about themselves. Our professional recruiters then utilize the candidate’s skill set and The Core results to match them to available positions in organizations where they will thrive. Further, we coach candidates on how to best market themselves for a given job.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1979
WEBSITE
http://www.theresource.org/