Join Our Dynamic Customer Service Team in Melvindale, MI
Are you passionate about delivering exceptional customer service? Join our fast-growing optical lab in Melvindale, MI, and become a key player in a supportive and dynamic environment. We are seeking a dedicated individual for a temp-to-perm position to help alleviate the workload and ensure our customer service standards are met. This is your opportunity to grow with us and potentially secure a full-time permanent position. Apply now and make a difference!
Primary Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures.
- Ensure 100% follow-through in every commitment to provide one-call resolution.
- Process customer orders courteously, efficiently, and accurately.
- Document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders to ensure customer expectations are met.
- Participate in team meetings and ongoing training for skill development.
- Provide quality customer service by answering incoming calls, entering orders, and responding to inquiries.
- Engage with clients professionally while actively listening to their concerns.
- Collaborate with team members and other departments to ensure customer satisfaction.
Requirements
- High school diploma.
- Strong initiative, attendance, and motivation.
- Ability to type and use a computer efficiently.
- Excellent multitasking skills.
Preferences
- Experience in the optical industry.
- Enjoys interacting and working with people.
Ready to take the next step in your career? Apply today and start your journey with us in Melvindale, MI!
Subject Line: Exciting Customer Service Opportunity in Melvindale!
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