Join Our Team in Melvindale, MI!
Are you passionate about providing exceptional customer service and eager to work in a fast-growing optical lab? We are seeking a dedicated individual to join our team in Melvindale, MI, where you will play a crucial role in ensuring our customers have a seamless experience. This is a temp-to-permanent position with the opportunity to grow within our company.
Job Responsibilities
- Follow established processes to meet or exceed Customer Care Standards for every interaction.
- Maintain a positive, empathetic, and professional attitude at all times.
- Develop a strong knowledge of our product portfolio and procedures.
- Ensure one-call resolution by demonstrating 100% follow-through on commitments.
- Process customer orders efficiently and accurately.
- Document and resolve customer complaints and concerns promptly.
- Communicate effectively with leaders and update them regularly on customer expectations and issues.
- Participate in team meetings and ongoing training for skill development.
- Provide quality customer service through various channels including phone, email, and chat.
- Engage with clients in a friendly and professional manner.
- Collaborate with team members and other departments to ensure customer satisfaction.
Requirements
- High school diploma.
- Strong initiative, attendance, and motivation.
- Proficient in typing and computer use.
- Ability to multitask effectively.
Preferences
- Experience in the optical industry.
- Enjoys interacting and working with people.
If you're ready to make a difference and grow your career with us, we encourage you to apply today!
Subject Line: Customer Service Representative Opportunity in Melvindale, MI
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