Customer Service Rep-Level 2 - Experienced (6 - 10 Years)

Join Our Customer Service Team in Houston, TX!

Are you an experienced customer service professional looking to advance your career in a dynamic environment? Join our Customer Care team in the heart of Houston, TX, where you'll have the opportunity to make a real impact and grow with us.

Job Overview

We are seeking a dedicated Customer Service Representative with 6–10 years of experience to manage complex customer interactions across multiple channels. Your role will involve resolving billing inquiries, processing account maintenance requests, and ensuring compliance with all standards and guidelines. This is an on-site position with comprehensive training provided.

Key Responsibilities

• Handle non-routine customer issues with professionalism and empathy.
• Provide guidance to junior team members and assist with training.
• Support fraud investigations and revenue risk management.
• Conduct customer outreach for issue resolution and account updates.
• Ensure customer satisfaction by resolving inquiries on the first contact.

Requirements

• High School Diploma or GED.
• 6–10 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems simultaneously.
• High attention to detail and accuracy in documentation.

Preferences

• Associate’s or Bachelor's degree.
• Bilingual (English & Spanish) is a plus.
• Experience in the energy or utilities industry.
• Familiarity with CRM platforms and ticketing systems.

Ready to take the next step in your career? Apply now and become an integral part of our team!

Email Subject Line

Experienced Customer Service Representative Opportunity in Houston

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