Customer Service Rep

Lancesoft

Jackson, MI

JOB DETAILS
SALARY
$20
LOCATION
Jackson, MI
POSTED
27 days ago
Job Description:
Title: Customer Service Representative
Location: Jackson, MI
Duration: 0-10 months
Shift: M-F 08: 30am to 5: 00pm
Pay Rate: $20/Hour-$23/Hour
 
Qualifications:
  • Education: minimum High School Diploma and a bachelor’s degree preferred
  • At least 2 years of customer service experience
  • Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills

Responsibilities:
  • The Customer Service Representative supports customer’s Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing
  • This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order-to-cash process
  • The position requires strong communication, organizational, and problem-solving skills, a customer-focused and adaptable mindset, and proficiency in ERP systems (SAP preferred) and Microsoft Office
  • Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor’s degree preferred

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/