Duties and Responsibilities:
Daily entering of data and compiling/completing time-sensitive reports.
Manage employee engagement with one-on-one coaching as needed.
Model customer service best practices at all times.
Assisting with inquiries and problem resolution
Check drivers in & out throughout day, print BOLs and outbound details.
Obtain shippers releases number, destination, and trailer number.
Assign doors to drivers.
Work to Provide Exceptional Customer Service in the following ways:
Provide support to the teams throughout the facility in a way that every order and delivery can meet and exceed customer expectations.
Identify, test, & implement tools that can be utilized to satisfy customer needs, going above and beyond their expectations.
Use the tools provided to rectify customer complaints. Communicate and document all customer issues directly with the Inventory Team and Warehouse Supervisors/Managers
Support Overall Goals of the Customer Service Department in the following ways:
Serve as 2nd level CSR for escalations.
Assist with inquiries and problem resolution.