Customer Service Representative

Location: Huntington Beach, CA
Pay: $21.00 per hour
Schedule: Monday–Friday, 8:00 AM–4:45 PM
Work Arrangement: Hybrid after successful completion of the 30-day introductory period

Position Overview

We are seeking two Customer Service Representatives to join a manufacturing company in Huntington Beach, CA. This role is ideal for candidates with call center experience who excel in a fast-paced environment and have strong verbal and written communication skills.

The Customer Service Representative will assist customers with product inquiries, order processing, returns, shipping questions, and warranty concerns. This position also works closely with internal departments, including production and supply chain, to help ensure customer requests are handled accurately and efficiently.

Key Responsibilities

• Answer incoming customer calls and provide professional, timely assistance.

• Identify customer needs, answer product-related questions, and resolve service issues.

• Process customer orders and returns accurately using an ERP system.

• Provide information regarding product availability, estimated lead times, and shipping options.

• Assist customers with product options, warranty questions, and order-related concerns.

• Coordinate with production, supply chain, and other internal departments to address customer needs.

• Maintain accurate records and ensure order information is entered correctly.

• Manage multiple customer requests while maintaining a high level of service and efficiency.

• Follow up on outstanding issues to ensure timely resolution.

• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.

• At least six months of customer service experience.

• Previous call center experience in a fast-paced environment strongly preferred.

• Excellent verbal communication, grammar, and enunciation skills.

• Strong written communication and professional phone etiquette.

• Proficiency in Microsoft Windows and Microsoft Office applications.

• Strong attention to detail, organization, and problem-solving skills.

• Ability to multitask, prioritize responsibilities, and meet deadlines.

• Positive attitude, sound judgment, and a team-oriented mindset.

• Reliable attendance and punctuality.

• Experience in a manufacturing environment or working with an ERP system is a plus.

Compensation and Schedule

• Pay: $21.00 per hour

• Schedule: Monday–Friday, 8:00 AM–4:45 PM

• Location: Huntington Beach, CA

• Work Arrangement: Hybrid after successful completion of the 30-day introductory period.

Apply Today

If you have strong customer service skills, enjoy helping customers resolve issues, and thrive in a fast-paced environment, we encourage you to apply!