Customer Service Rep II Conference Services

Customer Service Rep II Conference Technician

About the Role:.

Responsibilities include, but are not limited to:

• Conference Service and Audio-Visual Support as it relates to conference setups and A/V connectivity
• Perform duties and special requests as assigned by team leader and manager
• Review and process confidential and extremely time-sensitive applications
• Maintain high degree of quality control and validation of the completed work
• Ensure operating and quality standards are met based on service objectives
• Maintain accuracy of required reports and logs
• Ensure the highest level of customer care
• Ensure adherence to business guidelines, safety and security procedures
• Support financial results by minimizing site waste and rework

Required Qualifications:

• Conference Services and Audio-Visual Support
• Ability to effectively work individually or a team environment.
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing fast-growing production environment
• Ability to communicate both verbally and written with customers and company personnel
• Strong organizational and administrative skills
• Ability to meet employer''s attendance policy
• Work experience in email and Microsoft Windows environments is required
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
• High School Diploma or equivalent (GED) required

Preferred Qualification:

Strong A/V and conferencing experience

"The pay range for this position is $20- $22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."