Customer Service Rep II -- 357002

Customer Service Rep II

Job Description Conference Services:

• Maintain highest level of customer care while demonstrating a friendly and cooperative attitude
• Effectively address and resolve client and customer concerns and/or complaints
• Demonstrate flexibility in satisfying customer in high demand environment
• Develop a familiarity with the building occupants for whom you are assisting
• Greet and present a professional and friendly image to employees, visiting guests and customers
• Serve as a point of contact for visitors, customers, or employees who are lost or require direction
• Provide information regarding building services, parking, cafeteria hours, etc.
• Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)
• Maintain clean, organized, and professional work areas
• Ensure that deadlines are met; prioritize workload assignments
• Participate in Exela Enterprise Solutions and customer mandated training
• Provide back up support to mail services functions as needed
• Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization
• Identifying seating booking conflicts or potential booking conflicts, suggesting solutions
• Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated.
• Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.
• Request facilities attention for maintenance/safety issues observed on walk through.
• Respond to numerous phone calls
• Correspond via email using Microsoft Outlook
• Provide limited technology support
• Provide backup support for conference/meeting room reservation.
• Provide special project and administrative support on an ad hoc basis.
• Maintaining all logs and reporting documentation with attention to detail
• Participate in cross-training
• Adhering to all safety procedures
• Consistently adhering to business practice guidelines and policies
• Taking direction from Team Leader or Service Delivery Manager

Qualifications

• Minimum of 1 year customer service related experience required.
• Exceptional Customer Service Skills & Professionalism
• Provide a professional manner and appearance when on duty.
• Strong planning, prioritization and organizational skills
• Ability to multi task and manage multiple priorities and deadlines is critical
• Self-motivated and possess a strong sense of responsibility
• Strong attention to detail and follow through
• Excellent communication skills both verbal and written
• Computer proficiency in email environments, Microsoft Office Suite or similar programs
• Work effectively with a diverse range of individuals and groups
• Willingness to cross-training for other job functions
• Ability to effectively work individually or within a team in a fast paced environment
• Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations
• Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation
• Ability to meet employer''s attendance policy
• Submit to a pre-employment drug screening and criminal background check