Part-Time Customer Service Representative

Location: Santa Barbara, CA Onsite
Pay Rate: $22.00 $25.20/hour
Schedule: Part-Time, 20 40 hours per week
Duration: 2-Year Contract

Job Overview

We are seeking a dependable and customer-focused Customer Service Representative to provide in-person, phone, and email support to customers. This position handles customer inquiries, processes payments, assists with account-related questions, and performs general clerical and administrative duties.

Key Responsibilities

• Provide professional customer service by answering inquiries in person, by phone, and via email.
• Process customer payments, including cash, checks, and money orders.
• Use company software and systems to access customer accounts and payment information.
• Balance daily cash and check transactions with system totals and prepare funds for deposit.
• Answer general questions regarding payments, accounts, and company programs.
• Direct customers to the appropriate department for service requests, high-bill inquiries, and more complex account needs.
• Research and troubleshoot basic customer issues and provide appropriate follow-up.
• Secure collected funds and follow established cash-handling procedures.
• Complete general clerical, administrative, and monthly office tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• 0 2 years of customer service or related experience.
• Strong customer service, interpersonal, and communication skills.
• Comfortable handling cash and processing customer payments.
• Basic computer skills and ability to learn company software and systems.
• Strong attention to detail and ability to accurately handle customer and financial information.
• Ability to work 20 40 hours per week onsite in Santa Barbara, CA.