Customer Service Rep: I

Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Refers customers to CCR/telephone for service requests, high bill inquires and other CSR/CCR functions.

Job Title: Customer Service Rep: I
Job Location: Santa Barbara, CA 93102
Job Duration: 22 months
Role type: Part-Time, role will be 20-40 hours onsite at Santa Barbara

Job Summary:
Level I: 0-2 Years of Experience. Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

Job Description:

• Performs duties to Company guidelines and established safety procedures.
• Receives payment (cash, checks or money orders) for service and or/purchase of products.
• Operates company software and hardware to access data on customers accounts.
• Balances cash and checks on hand with system total and prepares funds for deposit.
• Answers basic inquiries relating to payments and general Company programs.
• Refers customers to CCR/telephone for service requests, high bill inquires and other CSR/CCR functions.
• Secures all operating and collected funds.
• Performs various clerical office monthly tasks

Top 3 Qualities:

• Customer Service Experience
• Proficient Communication Skills
• Experience handling cash with accuracy

Education:

• Highschool diploma required

***** to provide all equipment