| Location | Juneau, AK |
| Salary | $23–$26 Per Hour |
POSITION SUMMARY: This position serves as the first contact with customers, handles extensive payment processing, and provides clerical support for a busy office.
KEY or ESSENTIAL FUNCTIONS:
The essential functions of the position include but are not limited to the following:
Payment processing
Cash drawer reconciliation
Handling multi-line phone system
Mail processing
First line customer contact
Handling customer inquiries
SECONDARY FUNCTIONS:
Secondary functions of this position include but are not limited to the following:
Assisting customers with account services as needed
Clerical support to department
QUALIFICATIONS/REQUIREMENTS:
This position requires:
EQUIPMENT UTILIZED:
Duties of this position will require regular use of:
Desktop computer, telephone, keyboard, mouse, copier, printer, fax and other general office equipment
PHYSICAL REQUIREMENTS:
In order to meet all expectations of this position, employee must be able to lift 20 pounds without assistance and sit for long periods of time.
MENTAL REQUIREMENTS:
For an employee to succeed in this position he/she will need to: provide positive and friendly customer service at all times, multi-task, prioritize work load, reconcile cash drawers, pay close attention to detail, work efficiently and meet deadlines, collaborate with coworkers, be knowledgeable of all department policies and company tariff, and adapt to changing tasks.
WORK ENVIRONMENT:
At Alaska Electric Light and Power Company, we maintain a drug-free workplace with a commitment to safety and job satisfaction. All employees must comply with AELP company policies, including the Drug and Alcohol Policy.
AELP is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
DISCLAIMER:
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
Since 1893, Alaska Electric Light & Power Company has provided clean, renewable, low-cost hydropower to the community of Juneau. Serving over 18,000 customers, AELP prides itself on a history of innovation such as being the first in the world to connect cruise ships to shore power, the first in the US to utilize the Daisy Bell for avalanche mitigation, and the first in Alaska to implement an Electric Vehicle charging rate, among many other innovations.
AELP is a wholly owned subsidiary of Avista Corp.