Customer Service Rep Hybrid (Oregon residents only.)

This role requires experienced professionals who can deliver top-tier service across phone, email, live chat, and fax platforms as well as a license. As a CSR, you'll be responsible for handling customer inquiries, maintaining accounts, and supporting wagering operations with professionalism and accuracy.

Customer Service Representative (Remote Oregon residents only)
Location: Oregon
Pay Rate: $17.00/hour
Schedule: Rotating schedule including weekends and holidays. Shifts may range from 9:00 AM to 12:00 AM
Our Oregon client is looking for a  full time Customer Service Representative to join their customer service team. This position will offer a remote work schedule. The Customer Service position will require weekend work and the desired candidate will be able to work a flexible schedule. This role requires experienced professionals who can deliver top-tier service across phone, email, live chat, and fax platforms as well as a license . As a CSR, you'll be responsible for handling customer inquiries, maintaining accounts, and supporting wagering operations with professionalism and accuracy.

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Key Responsibilities:

• Handle inbound customer inquiries, disputes, and cancellation requests via phone, live chat, and email

• Create and maintain wagering accounts

• Process various financial transactions

• Identify financial, fraud, or risk concerns on customer accounts

• Maintain both digital and physical customer records

• Generate reports as needed

• Report hardware/software issues to the service desk

• Provide support to internal teams, partners, customers, and vendors

• Perform other administrative duties as needed

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Qualifications:

• High school diploma or technical certification required

• Minimum of 3 years of customer service rep  or call center experience

• Strong communication and interpersonal skills

• Ability to prioritize, multi-task, and stay organized in a fast-paced environment

• Detail-oriented and self-motivated with a strong work ethic

• Proficient in Microsoft Word and Excel

• Availability to work weekends, holidays, and rotating shifts (9 AM – 12 AM)

• Must obtain a license at job location about $100, which will be reimbursed after 30 days of employment.

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Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.


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