Customer Service Rep

Customer Service Representative

Are you reliable, detail-oriented, and passionate about providing excellent customer service? Do you enjoy solving problems, working with people, and staying organized in a fast-paced environment? U.S. Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you'll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all.

Location: Houston, TX - Hybrid Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Customer Service Representative Job Functions

• Provide administrative support to clients and internal departments
• Build and maintain strong client relationships with a focus on retention
• Communicate with clients via phone and email regarding documentation, requests, and updates
• Process and respond to emails, calls, and messages that require immediate attention
• Accurately log client interactions, inquiries, and resolutions in our internal database
• Follow HIPAA-compliant communication procedures, guidelines, and policies
• Proactively identify and resolve issues, ensuring client satisfaction
• Perform additional duties as needed

We provide our Customer Service Representatives with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team activities, and more! Additional perks include retirement benefits, paid time off (including 9 paid holidays), flexible spending accounts, commuter benefits, short- and long-term disability, and an Employee Assistance Program.

To qualify for this position, you must have a high school diploma (Bachelor's degree preferred) and at least 2 years of customer service experience. Strong verbal and written communication skills are essential, as is the ability to multitask, prioritize, and adapt to various customer personalities. Experience in the service or legal industry is a plus.