Summary:
Location: Remote - must live in California
Work Mode: Remote
Schedule: 5:00 AM 8:00 PM PST, Monday through Friday. Flexibility required based on business needs.
Responsibilities:
- Respond to dental customer requests via telephone or email, providing excellent service to the company s customers who have insurance products or benefit plans.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer s inquiry.
- Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Requirements:
- New hires must reside in the state of California.
- High School Diploma or GED equivalent.
- Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible.
- 1 year of experience in a remote Call Center Customer Service role.
- Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.
Preferred Skills:
- 2 years Call Center or Customer Service Representative experience.
- Strong computer/keyboard skills (ability to type efficiently).
- Experience in handling dental or other types of insurance products.
- Prior experience in a dental office.
- Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company.
- Previous experience with Salesforce is a plus.