Customer Service Rep Flexible Packaging

In this role you will:

• Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations
• Manage orders from entry through shipment with a high level of accuracy and urgency
• Monitor inventory, order status, and shipments to ensure customer satisfaction
• Partner with production, quality, and logistics teams to ensure on-time fulfillment
• Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions
• Maintain accurate order, pricing, and shipment documentation
• Support continuous improvement initiatives and cross-functional collaboration
• Use customer systems and portals to manage real-time updates and reporting

Required:

• High school diploma or GED
• 2-5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
• Strong communication and relationship-building skills
• Detail-oriented with excellent organizational skills
• Proficiency in Microsoft Office, word/excel and order management systems
• Ability to thrive in a fast-paced, deadline-driven environment

Preferred:

• Experience inflexible packaging or supply chain operations
• ERP system experience (M3 and AX a plus)
• Office-based role within a dynamic manufacturing setting
• Collaborative and fast-paced with cross-functional interaction
• Occasional overtime required to support business needs
• Exposure to plant environment (noise, temperature variation)

Physical Requirements

• Ability to stand for extended periods of time
• Lift up to 25 lbs. as needed to handle records and samples
• Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants
• Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive
• If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.