Customer Service Rep (CSR) - Behavioral Health

Job Description - Customer Service Rep (CSR) - Behavioral Health (26161302)

Job Description

Primary Location

: Connecticut-Willimantic-289 Windham Rd Willimantic (10534)

Job

: Customer Service Representative

Organization

: Rushford

Job Posting

: Jul 28, 2026

Customer Service Rep (CSR) - Behavioral Health - (26161302)

Description

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Rushford Center, one of Connecticut's leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Summary

Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.

Qualifications

• High School Diploma/GED required

• Associates Degree or Bachelor''s Degree preferred.

• Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment.

• Extensive experience in healthcare customer service considered in lieu of other experience.

• Strong computer skills including proficiency in Microsoft Office and databases (client accounts software).

• Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)

• Self motivated and independent individual willing to work in a team environment.

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Other Locations

: United States

Work Locations

:

289 Windham Rd Willimantic (10534)

289 Windham Road

Willimantic 06226

Standard Hours Per Week: 40

Full-time (40 hours)

Shift Details: M-F 8a-4:30p with occasional evening and weekend coverage based on business needs.