Highlights
The ideal candidate will have previous customer service or call center experience, excellent computer skills, strong communication abilities, and the ability to manage multiple priorities while delivering exceptional customer service. This position is responsible for handling inbound customer calls, responding to inquiries, processing orders, and resolving customer concerns through multiple communication channels, including phone and email.
Numbers & Facts
| Location | City of Industry, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 1956 |
| Website | https://nescoresource.com/ |
Description
Customer Service Representative – Call Center
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Work Environment: Fast-Paced Call Center / Distribution Center Support
Location Requirement: Local candidates only; relocation assistance is not available.
Position Overview
We are seeking a customer-focused and detail-oriented Customer Service Representative to support a high-volume, fast-paced call center environment.
This position is responsible for handling inbound customer calls, responding to inquiries, processing orders, and resolving customer concerns through multiple communication channels, including phone and email.
The ideal candidate will have previous customer service or call center experience, excellent computer skills, strong communication abilities, and the ability to manage multiple priorities while delivering exceptional customer service.
Key Responsibilities
Customer Service & Call Center Support
Handle a high volume of inbound customer calls using a multi-line telephone system.
Respond professionally to customer inquiries and requests via phone and email.
Provide accurate, timely, and courteous customer service in a fast-paced environment.
Assist customers with order inquiries, special requests, and general account-related questions.
Research and resolve customer concerns while maintaining a positive customer experience.
Demonstrate strong problem-solving skills when addressing customer issues.
Maintain professionalism and accuracy while managing multiple customer interactions.
Order Processing & Customer Requests
Process customer requests related to:
New and existing orders
Product substitutions
Product pickups
Returns and credits
Special customer requests
Accurately enter and update customer information using computer systems.
Ensure customer requests are documented and processed correctly.
Coordinate with internal departments to resolve order-related issues.
Provide timely follow-up on outstanding customer requests.
Administrative & Distribution Center Support
Assist various departments within the Distribution Center as needed.
Perform data entry and maintain accurate customer and order records.
Utilize computer applications and communication systems to support daily operations.
Collaborate with team members and internal departments to ensure efficient customer service.
Support additional projects and administrative duties as assigned.
Required Qualifications
Education
High school diploma or GED required.
Experience
Minimum of 6 months of experience in a call center environment required.
At least 6 months of experience performing data entry in a demanding customer service or call center setting.
Experience handling customer inquiries and resolving issues over the phone or in person.
Previous experience working in a fast-paced, high-volume customer service environment.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Benefits
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
About Company
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