Job Description:
Short Description: Customer Service Representative - Cashier
Traffic and Adjudication
M-F 12:30p-5p
Complete Description:
· The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
· Assist customers with product information, order status, or any account-related issues.
· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
· Process transactions, returns, and exchanges according to agency guidelines.
· Collaborate with other departments to address and resolve complex issues.
· Provide feedback to management on recurring customer concerns and suggest improvements.
· Stay informed about industry trends and best practices to enhance customer service quality.
· Perform other duties as assigned to support the customer service team.
Education:
-High School Diploma
Qualifications:
· 1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
· 2.Strong organizational and multitasking abilities.
· 3.Excellent written and verbal communication skills.
· 4.Attention to detail.
· 5. Ability to handle sensitive information with confidentiality.
Skills Matrix:
· Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities. Required
· Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Required
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Required
· Ability to handle sensitive information with confidentiality. Required
· High School diploma. Required
· Prior experience as a bank teller or in a related, customer-facing role. Highly desired