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Customer Service Relations Assistant

EDI Staffing

  • Olyphant, PA
  • 1 day ago

    Highlights

    Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.
    EDI Staffing

    Numbers & Facts

    LocationOlyphant, PA
    IndustryStaffing/Employment Agencies
    Company Size100 to 499 employees
    Year Founded1994
    Websitehttps://www.edistaffing.com/

    Description

    Purpose:

    Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call-offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

    Duties and tasks:
    • Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
    • Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment
    • Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs
    • Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations
    • Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied
    • Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals
    • Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging
    • Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency

    Requirements:

    Secondary education/Bachelor's Degree

    Skills:
    • Clear and professional communication
    • Organizational skills
    • Problem-solving and adaptability
    • Customer orientation
    • Attention to detail

    About Company

    At EDI Staffing, we strive to provide the best staffing solutions for each of our business disciplines, in honest, resourceful, and creative techniques. Our mission is to connect talented people with great organizations across all industries, while maintaining our company values: accountability, innovation, integrity, teamwork and work ethic. Our commitment to our values becomes tangible in our daily customer interactions and lifetime customer relationships.

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