Customer Service Receptionist / Service Coordinator Job Description

The ideal person will have a welcoming personality, a helpful attitude, and a willingness to step in wherever needed to support our customers and team. We believe great teamwork and exceptional customer service come from people who pay attention, take initiative, and genuinely care about helping others.

Benefits:

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Description
Position Summary
We are looking for a friendly, dependable, and caring individual who enjoys working with people and takes pride in making others feel welcome.
This position plays an important role in creating a positive first impression for our customers. From the moment a customer calls or walks through our doors, we want them to feel valued, comfortable, and confident that they are in good hands.
The ideal person will have a welcoming personality, a helpful attitude, and a willingness to step in wherever needed to support our customers and team.
Key Responsibilities
Customer Greeting & Hospitality

• Warmly greet every customer as they enter our business.
• Make each customer feel welcome, acknowledged, and appreciated.
• Escort customers to the waiting area and ensure they are comfortable.
• Maintain a clean, organized, and inviting reception and waiting area.
• Create a friendly, positive atmosphere that reflects our commitment to excellent customer service.

Phone & Communication

• Answer incoming phone calls promptly, professionally, and with a friendly attitude.
• Assist callers with general questions and direct calls to the appropriate team member.
• Take accurate messages and ensure information is communicated in a timely manner.
• Always represent our business with kindness, patience, and professionalism.

Customer Check-In

• Welcome customers arriving for service appointments or walk-in visits.
• Complete the initial customer check-in process, gathering and verifying all necessary customer and vehicle information.
• Ensure customer information is entered accurately into our system.
• Notify the service writer when the customer has arrived and is ready to be assisted.
• Provide a smooth, organized transition so the service writer can personally greet the customer, review their service needs, and discuss the next steps.

See a Need, Fill a Need
One of our most important expectations is simple: See a Need, Fill a Need.
We believe great teamwork and exceptional customer service come from people who pay attention, take initiative, and genuinely care about helping others.
This means:

• If you see a customer who needs assistance, offer to help.
• If the phone is ringing, answer it.
• If someone is waiting, acknowledge them and make sure they feel welcome.
• If the waiting area needs attention, take care of it.
• If a coworker is busy or overwhelmed, look for ways to support them.
• If something needs to be done and you are able to help, take the initiative rather than waiting to be asked.

No task is too small when it contributes to a better experience for our customers or a stronger team.
We want employees who don't just see what needs to be done, but take pride in being part of the solution.
Teamwork & Daily Support

• Work closely with service writers and other team members to ensure customers receive attentive, timely service.
• Help maintain a smooth and organized daily workflow.
• Communicate clearly and respectfully with coworkers.
• Be flexible and willing to assist in different areas when needed.
• Contribute to a positive workplace where everyone feels respected, appreciated, and supported.

Qualifications & Personal Qualities

• Friendly, approachable, and genuinely enjoys helping people.
• Strong communication and customer service skills.
• Dependable, punctual, and organized.
• Comfortable answering phones and using basic computer systems.
• Able to manage multiple responsibilities while remaining calm and professional.
• Attentive to details and committed to accuracy.
• Willing to learn and take direction.
• A team player who understands the importance of helping others.
• Takes initiative and demonstrates a "See a Need, Fill a Need" attitude.

Our Expectations & Workplace Culture
We believe that exceptional customer service begins with how people are treated.
Every customer should feel that they matter, that we appreciate their business, and that our team is happy to help them.
We believe in treating our customers and one another with kindness, patience, and respect. We want to create an environment where people enjoy coming to work and customers enjoy doing business with us.
Our philosophy is simple:
Welcome Every Customer. Treat People with Kindness. Support Your Team. See a Need, Fill a Need.
When we all work together with this mindset, we create an experience that makes customers want to return and a workplace that everyone can be proud of.