Customer Service/Project Coordinator

The Customer Service Representative plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our valued clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally.About the CompanyAlphaGraphics is the leading provider of Print, Signs, Visual Marketing, Design Services, and Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Seacoast area community for over 20 years.Position SummaryThe Customer Service Representative is responsible for evaluating client product needs, presenting appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction. This is a fast-paced role, the ideal candidate will be someone who thrives in a busy, active environment.Primary Responsibilities:Client ConsultationConsult with the existing customer base, new prospective customers and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.Product EstimationProvide product estimates for clients after consultationCoordinate delivery / production of products with production or outside vendors as appropriateManage client expectations, schedules, and prices as neededPrepare accurate invoices following established process guidelinesAdministrativeUpdate and manage customer account notes and informationManage customer invoicingManage register/cash and paymentsGenerate daily and monthly closeout reportsFulfill shipping orders via UPS and FedExMaintain organization of customer files & digital/physical workspace.CommunicationAs the customer’s advocate, communicate needs within the company to insure excellent customer service and product qualityPromptly advise supervisor of any potential client issues which might require assistance or attentionQualificationsThe ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.Additional RequirementsHigh School Diploma or equivalentExperience with Microsoft OfficeExperience in sales and/or customer service within a fast-paced environmentTeam member with collaborative style who knows how to foster success in othersCapable of juggling multiple priorities and operating with a calm sense of urgencyPositive “can do” attitude (this is critical!)Additional Skills and Abilities -- Desired (Advantageous, but not required):College degreeFamiliarity with current print and copy technology (highly desirable)Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud SuiteExperience in business-to-business, retail, and/or manufacturing settingWorkplace Requirements:Driver’s license and access to vehicleAbility to lift 40 lbs